1. I can't find the product I'm looking for. How can I search for it?
A Product Search bar is located at the top, right-hand corner of our Home Page. Please type in your selection.
2. What happens when I place an online order? Will I get an order confirmation?
Yes, all orders placed on line will receive an order confirmation within 24 hours by e-mail. When your order is received, our goal is to process it within 24-48 hours, or the next business day (weekends and holidays excluded). Because of the limited availability of most of our handmade crafts, one or more items may have sold out prior to processing your order. If this is the case with your order, we will notify you immediately. Items ordered together may not necessarily be shipped the same day. Total packing and shipping is billed with first shipment. Please expect an average of 7 to 10 business days to receive your merchandise. Should we encounter any problems processing or shipping your order, you will be contacted within two business days. Some furniture and oversized items, as noted, may take 2-6 weeks or longer for delivery.
3. How can I find out the status of an order made online?
You will receive a confirmation email when your items are shipped. Please call one of our customer service representatives at 308.338.1255 (10am-5pm CT Monday-Friday) or e-mail us at email@example.com if you have questions regarding your order status.
4. What are my options for payment?
We accept the following credit cards for online orders: MasterCard, Visa, American Express, Discover. We also accept payments by PayPal, gift certificate or Google Wallet.
5. Is it safe to use my credit card online?
Absolutely. Every page in the GROW Nebraska ordering process is protected by Secure Socket Layer (SSL) encryption. SSL renders information unreadable, should anyone try to intercept it.
6. When is my credit card charged for my order?
Your account will be pre-authorized charged when your items are ordered and charged when your items ship.
7. What are your shipping and handling charges?
Shipping charges are based on the weight of what you order and the location it is shipping to. Our system automatically goes out and checks with USPS, UPS and FedEx to return a shipping charge. If you feel that the shipping is too high please contact us for more information. Be sure to look at all shipping options being presented. USPS and FedEx will show up under the "more carriers" drop down, and UPS shows up under its own listing in the drop down. Additional handling charges may be applied to large items, gift baskets, and fragile items. This cost is included in your shipping & handling charge. The listing will state if an additional handling charge is being added.
8. Does GROW Nebraska accept international orders?
At this time GROW Nebraska is only shipping to the United States (including APO) and Canada. If you are interested in international delivery please contact us at 308.338.1255. We will typically not send food products internationally due to restrictions.
9. Will I be charged for sales tax?
Sales tax is calculated on merchandise totals, and is applied only on shipments being shipped to Nebraska addresses. A 5.50% sales tax will be added on all orders shipped in Nebraska. A .5-1.5% city sales tax may also be imposed depending on the city being shipped to. Tax is only imposed on non-food items.
10. What if my billing address is different from my shipping address?
If your credit card billing address differs from your shipping address, please specify your shipping address in the shipping address portion of your order form. Shipping to an address other than your billing address should not cause a delay in processing.
11. Can I return or exchange something I bought online?
If for any reason you feel that our non-food product has not lived up to your expectations, feel free to return it to us. GROW Nebraska is not able to take returns on opened food items, but please contact us at firstname.lastname@example.org so we may review your situation on a case-by-case basis. Every item sold by GROW Nebraska is unconditionally guaranteed. If you are not completely satisfied with your purchase for any reason, please return it within 30 days* for an exchange or a refund of the full purchase price of the merchandise (not including packing and shipping). Merchandise must be received by us in the same condition as shipped to you. *Non-food items only.
Simply enclose the packing slip, indicating whether you prefer an exchange or refund. (We prefer returned items in their original packaging). Include your daytime phone number so we may contact you if there is a problem. Send returns to:
GROW Nebraska E-Commerce
4917 2nd Avenue, Suite 2
Kearney, NE 68847
We guarantee the quality of everything we sell, so you are assured complete satisfaction with every purchase you make from our GROW Nebraska Online Store.
12. What is the last date I can order to receive my purchases for Christmas?
We recommend you purchase items by December 15 for Christmas delivery. Unfortunately we cannot guarantee Christmas delivery but we will try our best to get your items to you as fast as we can.
For shipments outside the U.S. or Canada, please contact our customer service representatives at 308.338.1255 (Monday-Friday 10am-5pm CT) or e-mail us at email@example.com.
13. How do you ship my product?
All of our packages are sent via the U.S. Postal Service, UPS or FedEx depending on what you choose when purchasing; or through freight carriers for oversized and furniture items. Orders typically ship within 24 hours, or the next business day. For ground shipping, please expect an average of 6 to 10 business days to receive your merchandise. Should we encounter any problems processing or shipping your order, we will attempt to contact you within two business days.
Estimated Shipping Times:
• Contiguous U.S.: 5-10 Business Days
• Alaska and Hawaii: 8-12 Business Days
The cost for shipping is based on the weight and size of the item as well as the location it is being sent to. If you ever have any questions about shipping prices, please feel free to contact us at firstname.lastname@example.org.
Please contact our customer service representatives at 308.338.1255 (Monday-Friday 10am-5pm CT) or e-mail us at email@example.com to if you are interested in express delivery. Certain over-sized and/or over-weight items require special handling, packaging, and shipping. These are noted on specific items throughout our catalog. Some items do note in the description that they will be sent via a certain carrier no matter what is selected at checkout. Please contact us for a shipping quote on large or oversized items.